Real-Time Network Infrastructure Monitoring: A Zabbix and Telegram Integration Case Study in the Energy Sector (EMELNORTE S.A.)

Real-time visibility of core, distribution, and access switches within the headquarters network infrastructure is vital for ensuring operational continuity in the energy sector. This study presents the deployment of a centralized monitoring system using Zabbix at EMELNORTE S.A. main headquarters, guided by the PPDIOO methodology and the FCAPS framework. The solution continuously monitored a set of ten switches, encompassing all hierarchical network layers, under uninterrupted operational conditions. Validation followed a before-and-after approach. After implementation, the average incident response time dropped from 10 to 1 minute due to automated alerting via email and Telegram. The system detected core switch traffic peaks of 1.5 Gbps and periods of interface congestion above 90 percent utilization for over 45 minutes. Sustained RAM utilization of 38.5 percent demonstrated operational stability. These results confirm that the proposed approach enables early anomaly detection and supports proactive, data-driven infrastructure management, enhancing both the reliability and quality of the electrical service at EMELNORTE headquarters.